Interviewing The Interviewer

Over the years, I’ve interviewed hundreds of candidates. Many interviewees miss a simple truth. An interview is not one sided. It’s a space where candidates must ask questions to assess the organisation, its leadership, culture, and values.

Anticipating Customer Needs

A 29-hour foggy travel ordeal reminded me how often businesses miss simple opportunities to add value. Anticipating customer needs is not about grand gestures. It is about noticing what customers will need next and offering it before they ask.

Sharing Success – Secret of a Winning Team!

Watching Gautam Gambhir hand over his Man of the Match award to Virat Kohli stayed with me. That gesture said everything about winning teams. When success is shared, teams grow stronger, more united, and far more resilient over time.

The Customer Is Always Right? Wrong!

A Diwali shopping trip turned into a lesson in customer behaviour and leadership judgment. Watching a manager side with an abusive customer made me question a belief many organisations follow blindly. Is the customer always right, or is respect non-negotiable?

Leading By Example

I have seen how quickly trust erodes when leaders say one thing and do another. Leadership becomes credible only when actions match words. Leading by example is not a style choice. It is the foundation of belief and commitment.

Positional Power and Personal Power

Positional Power comes from authority linked to a role, while Personal Power is rooted in character, skill and presence. Strong leaders balance both forms of power to guide decisions, inspire followers and build lasting influence.