Reward Systems – Is “Kerr’s Folly” Alive?

I have seen how well-intentioned reward systems quietly derail performance. When incentives focus on visible activity instead of outcomes, people optimise for points, not purpose. Kerr’s Folly reminds us that what we reward shapes behaviour more than what we value.

Positional Power and Personal Power

Positional Power comes from authority linked to a role, while Personal Power is rooted in character, skill and presence. Strong leaders balance both forms of power to guide decisions, inspire followers and build lasting influence.

Customer Delight – A Case Study

What began as a stressful check-in at a brand-new resort became a powerful reminder of what true customer delight looks like. Calm responses, genuine empathy, and empowered staff turned a potential disaster into a memorable experience.

Social Networking for Business

I have never chased numbers on social networks. My experience has been simple and intentional. When relationships are real, social networking quietly supports business growth through trust and meaningful connections that compound over time.

C2 to offer e-Learning Courses for Banking and Financial Services Industry

I’m pleased to announce our partnership with a leading BFSI training and consultancy firm to offer off-the-shelf e-learning courses for the banking and financial services industry.

Ask Your Customers !!!

I have always believed that the fastest way to improve a product is to stop guessing and start listening. We just need to ask customers the right questions and pay attention to the answers they honestly give.

Online Education Combats Swine Flu

I was struck by how quickly online education stepped in when schools shut down during the swine flu outbreak. Learning did not stop. It adapted, quietly proving that classrooms are no longer bound by walls.

Education in India – Opportunities Galore

The numbers for education in India tell a hard truth and a hopeful one. Low enrolment, high dropouts, and weak infrastructure reveal gaps and show where meaningful change, investment, and innovation can make a difference.

Indian E-Learning Outsourcing Industry – Trends and Insights

I have watched the Indian e-learning outsourcing industry mature through cycles of slowdown and resurgence. This report captures a pivotal shift from cost-driven services to capability-led growth, showing how Indian providers are repositioning themselves within global learning ecosystems.

SkillSoft Provides Free Access to Course on “Pandemic Flu Awareness”

Periods of uncertainty expose the gaps in our preparedness. SkillSoft’s decision to offer free access to a pandemic flu awareness course is a timely reminder that awareness and readiness cannot wait until a crisis arrives.